ase 365 Privacy Policy

Introduction and Scope

ase 365 is an online gaming and sports betting platform that provides services to Bengali-speaking users in Bangladesh. This privacy policy ("Policy") applies to the ase 365 website, mobile application, and all related services.

The purpose of this policy is to clearly inform you about what information ase 365 collects about you, why and how that information is used, with whom it is shared, and what measures are taken to protect your information. This policy, alongside the general terms of use set out in the Terms and Conditions, governs the relationship between you and ase 365.

ase 365 services are for persons aged 21 or above only. Personal information of minors is not knowingly collected. If we become aware that information from a minor has reached us, steps are taken to delete it immediately.

What Information We Collect

ase 365 collects two types of information: what you provide directly, and what is collected automatically while you use the service.

2.1 Information You Provide Directly

• Full name, date of birth, and nationality
• Mobile number and email address
• National ID or passport number (for identity verification)
• Bank account, bKash, Nagad, Rocket, or Upay number (for payment processing)
• Account username and password
• Messages and requests sent through support channels

2.2 Automatically Collected Information

• IP address and device type
• Browser type and operating system
• Traffic source and list of pages visited
• Login time, session duration, and activity logs
• Betting and gaming history, transaction records
• Information collected through cookies and similar tracking technologies

Purposes of Information Use

Collected information is used only for the specific purposes listed below:

• Account management: For registration, verification, login, and account security.
• Payment processing: To complete deposits and withdrawals securely and to prevent fraud.
• Customer support: To provide assistance via 24/7 live chat and email.
• Service improvement: To analyse user experience and improve platform performance.
• Legal compliance: To comply with applicable laws and report to relevant authorities when required.
• Responsible gaming: To identify problematic gaming behaviour and support the user.
• Promotional communications: To inform you about bonuses, offers, and updates with your consent.

ase 365 never sells or rents your information to third parties for advertising purposes.

Information Sharing and Disclosure

ase 365 may share information with specific third parties in the limited circumstances described below. In each case, appropriate agreements and security measures are in place to protect the information.

4.1 Payment Processors

Necessary information is shared with the relevant financial service providers to complete bKash, Nagad, Rocket, Upay, and bank transfer transactions.

4.2 Technology and Service Partners

Minimal information may be shared with gaming software providers, cybersecurity service providers, and analytics platforms for operational purposes. These partners are required to act in accordance with ase 365's instructions.

4.3 Legal Requirements

Information may be disclosed in accordance with applicable laws in Bangladesh or valid instructions from competent authorities. Even in such cases, the principle of disclosing as little information as possible is followed.

4.4 Corporate Restructuring

In the event of a transfer of ownership, merger, or acquisition of ase 365, user information may be transferred to the relevant new party. Users will be notified before any such change takes place.

Cookies and Tracking Technologies

Cookies and similar tracking technologies are used on the ase 365 website and application. These improve your browsing experience and help the platform function correctly.

5.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and ensure the core functionality of the platform. These cannot be disabled.
• Functional cookies: Remember your preferred language, theme, or settings.
• Analytics cookies: Collect anonymous statistics to understand site usage patterns.

5.2 Cookie Controls

Non-essential cookies can be disabled through your browser settings. However, doing so may cause some features of the platform to not work correctly.

Data Retention and Deletion

ase 365 retains your personal information only for as long as is necessary to fulfil the purpose for which it was collected, or for as long as a legal obligation requires.

Even after an account is closed, financial transaction records and identity verification information may be retained for a specified period in accordance with applicable law. Once that period expires, the information is securely destroyed.

Information collected for marketing and communication purposes is deleted when you withdraw your consent.

Data Security Measures

ase 365 operates security measures at both the technical and organisational level to ensure the safety of your information.

• SSL encryption is used for all data transfers.
• Sensitive information is stored in encrypted form on servers.
• Access to internal systems is managed through strict role-based controls.
• Cybersecurity audits are conducted on a regular basis.
• In the event of a data breach, prompt action is taken in accordance with the law and affected users are notified.

However, complete security on the internet cannot be guaranteed. You are therefore requested to use a strong password and keep your login details confidential.

Your Rights and Choices

ase 365 recognises the following rights regarding your information:

8.1 Right of Access

You may request a copy of the information held about you by ase 365 at any time.

8.2 Right of Correction

If your account contains incorrect or incomplete information, contact customer support to have it corrected.

8.3 Right of Deletion

You may request deletion of information beyond what is required by legal obligation. Financial records and identity verification information may not be deletable before the specified retention period ends.

8.4 Right to Opt Out of Marketing Communications

If you no longer wish to receive promotional messages or offers, you may withdraw your consent at any time through account settings or via customer support.

8.5 Responsible Gaming Services

ase 365 is committed to responsible gaming. Information related to your gaming activity is used to support user wellbeing, such as setting limits and self-exclusion options.

Third-Party Services

The ase 365 platform uses software from various game providers including Pragmatic Play, PG Soft, Evolution, JILI, and Spribe. These third-party platforms have their own privacy policies. ase 365 is not responsible for their data collection practices.

Payment processors such as bKash and Nagad also have their own privacy policies. It is recommended that you read the relevant provider's policy before using these services.

Policy Changes and Notification

ase 365 reserves the right to update this privacy policy as needed. If any significant change is made, a notification will be sent to your registered email or mobile number and the date of the change will be noted on this page.

Continued use of the platform after any change will be considered acceptance of the updated policy. You are therefore advised to check this page regularly.

Privacy Contact

If you have any questions, complaints, or requests regarding this privacy policy, please contact the ase 365 customer support team. Our support team is available 24 hours a day, 7 days a week in both Bengali and English.

To learn more about ase 365's services, read our About Us page. You can also visit the FAQ section for answers to common questions.